NoviMuse Support

A little help for your next creation.

Find quick answers about Creation Passes, rewarded ads, generating and transforming images, editing, saving, and sharing.

Passes, purchases, and rewarded ads

What is a Creation Pass?

Each online image generation uses one Creation Pass. New NoviMuse installations begin with zero passes. You can choose to watch a rewarded ad to earn one pass before generating.

Where can I earn a pass?

Tap the Settings gear on the Home screen, then choose the rewarded-ad option under Earn Creation Passes. If you tap Generate with no passes, NoviMuse can also offer an ad there and continue the requested generation after the reward is verified.

Why isn’t a rewarded ad available?

An ad may be unavailable because of your connection, consent status, advertiser availability, a short cooldown, or a daily reward limit. Wait a moment and try again. NoviMuse only adds a pass after the advertising provider and NoviMuse server confirm the reward.

I watched an ad but my pass did not appear.

Keep NoviMuse open briefly while the reward is confirmed. If a Check reward status action appears, use it before watching another ad. If the balance still does not update, email support with your iPhone model, iOS version, the approximate time of the ad, and the NoviMuse version. Do not send advertising identifiers or private images.

What is included in a paid pass pack?

Each consumable pack includes the displayed number of Creation Passes and the same number of Clean Export Passes. Apple shows the localized price before you confirm. A Clean Export Pass removes the NoviMuse watermark from one eligible creation.

I paid but the passes have not appeared yet.

Keep NoviMuse connected while the App Store transaction is verified. Pending or temporarily unverified purchases remain unfinished so NoviMuse can safely retry instead of crediting twice. If the balance still does not update, email support with the approximate purchase time and NoviMuse version. Do not send payment-card details or a full transaction receipt.

Creating and editing

What is the difference between Text to Image and Transform Photo?

Text to Image creates an image from your written description. Transform Photo sends the photo you select together with your instructions so the AI service can edit or reinterpret it.

Can I edit an image I already generated?

Yes. Open the image in Creations and choose Edit. NoviMuse places that image into Transform Photo so you can describe the adjustment you want.

Why can an AI result look different from my request?

AI-generated results are probabilistic and may contain unexpected details, distorted text, anatomy errors, or inaccurate objects. Use a more specific prompt or edit the result. Always review an image before relying on or sharing it.

Where are my saved creations?

Creations you save to the NoviMuse library are stored locally on your device. Removing a creation from the app removes its local NoviMuse copy. Removing NoviMuse may also remove its locally stored creations, so export anything important first.

Why did generation fail?

Check your internet connection and try again. A request may also be rejected if it cannot be processed safely or if the image service is temporarily unavailable. When a server-confirmed generation fails without producing an image, NoviMuse is designed to return the consumed Creation Pass.

Saving and sharing

Can I save or share without watching another ad?

Yes. You can save or share the watermarked version without watching an export ad.

How do I export without the NoviMuse watermark?

Choose the clean export option for that generated image and watch the offered rewarded ad. Once the reward is verified, clean saving and sharing stay unlocked for that creation.

Why does NoviMuse ask for Photos access?

NoviMuse requests Add Photos Only permission when you choose Save to Photos. This lets the app add the exported image without reading your photo library. Sharing uses Apple’s share sheet and sends the image only to the destination you select.

Why does a saved image look different from the preview?

Confirm whether you selected the free watermarked export or the unlocked clean export. If the image itself is cropped, verify the selected aspect ratio and retry from the creation screen.

Privacy and data

Do I need to create an account?

No user-facing sign-up or profile is required. NoviMuse uses a device-linked identifier behind the scenes to protect online generation, Creation Passes, and rewarded exports.

How do I delete my guest account and data?

Open the Settings gear, select Delete Guest Account, and confirm. When the operation completes successfully, this deletes the behind-the-scenes guest identity, its backend records and cloud-generated images, your NoviMuse creations saved inside the app, unused passes, and your saved AI-sharing permission. Consumable passes cannot be restored after deletion. Original photos, exported copies, device backups, and OpenAI safety records are handled separately. Retry if deletion reports a failure.

Can I decline or withdraw AI data sharing?

Yes. NoviMuse asks before the first online AI creation request. You may choose Not Now. Later, open Settings and select AI Data Sharing to review or withdraw permission for future requests.

Are prompts and photos sent online?

Yes, when you use online generation. After you allow AI sharing and start a creation, your prompt, image settings, and selected photo (including any faces) are sent through NoviMuse’s Cloudflare-hosted service to OpenAI. Selecting a photo alone does not upload it. Read the Privacy Policy for details.

How can I change advertising privacy choices?

When privacy choices are available for your region, open NoviMuse Settings and select Privacy Choices. You can also email support with a privacy question.

What if I cannot use the in-app deletion option?

Email wonderbibi28@gmail.com with the subject “NoviMuse Privacy Request” before removing the app. We may provide an in-app verification step or ask for limited technical details needed to locate the device-linked records. Some fraud-prevention, security, transaction, or legal records may need to be retained.

Still need help?

Email NoviMuse Support

Tell us what you were doing, what you expected, and what happened. Include your iPhone model, iOS version, and NoviMuse version when possible. Never send passwords, payment details, authentication tokens, or private source images.

Email Support

wonderbibi28@gmail.com