CoolVoice Support
Your voice.
Your sound.
Quick answers for recording, voice effects, sharing, purchases, and ads.
Recording
Why can’t CoolVoice access my microphone?
- Open iPhone Settings.
- Go to Privacy & Security, then Microphone.
- Enable CoolVoice and reopen the app.
How long can I record?
Free users can record clips up to 10 seconds. CoolVoice Premium increases the maximum to 30 seconds and removes advertising.
Where are recordings stored?
Recordings are saved as WAV files in CoolVoice’s local app storage. CoolVoice does not upload them to a CoolVoice server. They may be included in device backups, and they are sent to another destination when you choose one from Apple’s share sheet. Deleting the app may remove local recordings, so share or back up anything important first.
I can’t hear playback. What should I check?
Increase the device volume, check connected Bluetooth devices, and confirm another app is not controlling the audio route. Reopen CoolVoice and try the original recording before applying an effect.
Effects and sharing
How do I transform a recording?
Open Effects, choose a recording, select a category and preset, adjust Effect intensity, then tap Preview. The persistent control bar stays available while you browse.
Why does Share say “Preparing effect…”?
CoolVoice is rendering the complete selected effect into a shareable WAV file. You do not need to listen to the whole Preview. The share sheet opens automatically when the mix is ready.
Which audio does Share send?
Share sends the processed effect and intensity currently shown in Effects. Changing the recording, preset, or intensity invalidates the old mix so CoolVoice cannot share an outdated effect.
Why does an effect vary between voices?
Pitch, volume, background noise, and microphone distance affect the result. Record in a quiet room and adjust intensity for the clearest output.
Purchases and ads
How frequently can full-screen ads appear?
For free users, a Preview ad is eligible every fourth Preview. Preview and Share ads use one shared 60-second cooldown, so they cannot appear back-to-back. If an ad is unavailable or the cooldown has not elapsed, the action continues immediately.
What does Premium include?
Premium removes banner and interstitial ads and increases the maximum recording duration from 10 to 30 seconds. Apple processes all purchases.
How do I restore Premium?
Open Premium and choose Restore Purchases while signed in with the Apple Account that made the purchase.
I was charged but Premium is not active.
Try Restore Purchases and relaunch the app. If the problem continues, include your device model, iOS version, and CoolVoice version in a support request. Do not send passwords, full receipts, or payment information.
Still need help?
Send a support request.
Describe what you were doing, what you expected, and what happened. Include the iPhone model, iOS version, and CoolVoice version when possible. Never include passwords, payment details, or private recordings.
Email CoolVoice Support